Try before you buy. The first third of every course is free - no signup, no card, no email. That free portion is substantial: enough questions, in the real exam formats, with full per-option explanations, to know whether the course is right for you before you pay anything.
Because of that, paid courses are generally non-refundable. Once you've paid you have full access to the rest of the questions, which is the entire product. There are a few narrow exceptions, listed below.
When we do refund
We will refund in the following situations:
- Duplicate or accidental charge. You paid for the same course twice, or you intended to buy a different course. Email us within a reasonable time and we'll sort it out.
- The product is broken. If something we ship is materially defective (a course that can't be opened, an unlock that didn't apply, a payment that went through but no access was granted) and we can't fix it in a reasonable time, we refund.
- Statutory cooling-off (EU / UK). If you're in the EU or UK you have a statutory 14-day cooling-off period on digital purchases - but only if you have NOT yet accessed the paid content beyond the free preview. Opening any paid question waives this right under the standard digital-goods exemption, and you'll be asked to confirm that at checkout.
When we don't refund
- Buyer's remorse. Once you've accessed the paid portion of a course, the purchase is final. The free preview exists precisely so you don't have to take that risk on our word.
- "I didn't use it." Not using a product you bought isn't a defect; we can't verify it and we'd be giving full access to the content for free in exchange for not having opened it. Make sure the free preview convinces you before you pay.
- "I failed the real exam." We don't guarantee a pass and don't refund on outcomes. Our questions are written from the published exam objectives by people who passed the test, but the actual exam is set by the vendor, not us.
- Course has been updated. We routinely add or revise questions when the vendor refreshes the exam objectives. Those updates are included in your purchase - they are not grounds for a refund of the original purchase.
How to request a refund
- Email contact from the address on your passprepper account.
- Include the course name, the date of purchase, and which of the exceptions above applies.
- We aim to reply within two business days. If your request meets one of the exceptions we'll trigger the refund through Stripe; it typically lands back on your card within 5-10 business days depending on your bank.
What you get back
The full amount you paid for that course, in the original currency. Stripe and card-network fees are absorbed by us. Once a refund is processed, the course is removed from your library; the free preview portion remains available to anyone.
Abuse
We reserve the right to refuse a refund - and to suspend accounts - where there's a clear pattern of abuse: repeated buy-and-refund cycles on the same course, attempts to extract content during the cooling-off window and then refund, sharing or reselling refunded material, and so on.
Author payouts
If you authored a community course, refunded sales are deducted from your next payout. We never claw back funds you've already been paid.
Statutory rights
Nothing in this policy removes any consumer-protection rights you have under the law where you live. Where local law gives you a stronger right than this policy describes, that stronger right applies.
